Returns Information

Returns Policy

We want you to love your purchase, but if something isn’t quite right, here’s how to return it.

How Long Do I Have to Return an Item?

You have 10 days from the date of delivery to return your item(s) for a refund, or 10 days from the Click & Collect confirmation email if you picked up in-store. After this time store credit will be issued automatically if items are returned within 30 days of purchase.

Returns Conditions

  • Items must be unworn, unwashed, and in their original condition.

  • All original tags must be attached.

  • Shoes must be tried on indoors only.

  • Bodysuits, earrings, and face masks cannot be returned due to hygiene reasons.

  • Sale items and gift vouchers are non-returnable.

Refunds & Returns Handling Fee

Refunds are subject to a £3.99 returns handling fee, which will be deducted from your refund amount.
This fee does not apply if you opt for store credit or an exchange.

Returning an Item

  1. Repack your item securely, ensuring tags are attached.

  2. Download, print, and fill out the Returns Form.

  3. Attach your original returns label, or print a replacement here.

  4. Return your parcel via the Post Office.

    • We strongly recommend using a tracked service.

    • Keep your proof of postage—you’ll need it in case of delays or loss.

In-store returns: Please re-parcel your item and include the completed returns form. Hand the package to a staff member.

Note: Refunds are not processed in-store. Once approved by management, refunds will be issued via your original payment method.

How Long Does it Take to Process My Return?

Returns are usually processed within 7 days of us receiving your parcel.
You’ll receive two emails:

  • One confirming we’ve received your return

  • One confirming your refund has been processed

Refunds typically take 3–5 working days to appear in your account, depending on your bank.

If it’s been over 14 days, please contact us at sales@handbagsandgladragscheshire.co.uk with your proof of return.

Received a Faulty or Incorrect Item?

We're sorry! Please email us at sales@handbagsandgladragscheshire.co.uk with:

  • Your order number

  • Item name

  • A description of the fault (photos help!)

We’ll investigate and advise on the next steps. Faulty items must be returned following the same returns process.

Want to Exchange Instead?

Absolutely! You can exchange your item or request a store credit within 28 days of receiving your order.
Just fill in the returns form with the exchange details, and we’ll contact you once processed.

In-store exchanges and store credit are also available—just ask a member of our team!

Additional Notes

    • Please ensure the returns form is fully completed—missing details can delay your refund.