Frequently Asked Questions:
How long should my order take to be delivered?
Please allow 7-10 working days before contacting us regarding whereabouts of an order.
We are a small business experiencing high staff absence due to covid19 plus extended courier services, particularly at busy times, may lead to delays. For this reason we're advising 7-10 working days.
If your order needs to be recieved before this time, please opt for another delivery service (express or next day guaranteed) to avoid disappointment.
What to do if you recieve the wrong item?
We strive to always dispatch the correct items/colour/size to every order. However, on occasion mistakes are made and items can be distributed incorrectly. If this happens please simply return the item(s) following our normal returns procedure, filling out and enclosing the adequate paperwork (which can be found on the returns page) stating clearly the item you desire and the appropriate action moving forward. We will then rectify the order by sending out the correct item or in the case of the item being unavailable we will refund the order including postage via original means of payment.
Credit notes are issued if items are returned within 28 days of order. Credit notes can be issued or redeemed in-store or online and have no expiry.
If you have a paper copy credit note which you wish to use online please get in touch using the "contact us" tab via the website for a step-by-step guide on how to convert the balance.
We offer exchanges! Where an item is not appropriate for whatever reason, it can be returned in-store or via post for desired items to the value of original order. If return is made via post please fill in appropriate paperwork (available to download from our website returns page)
Please see our returns policy HERE for more information on online returns. Purchases made in-store are credit note or exchange online.
We are unfortunately unable to reserve items in-store or online without a full payment.
Collecting from the shop?
Opted for click&collect in-store? Please wait for your confirmation email to inform you the your order is ready to collect. Present this, along with your name/order number in-store where our customer sales assistant will be happy to retrieve your order for you.
We are open Monday to Saturday 9.30am-5pm
Can you try on instore?
YES!! We have two changing rooms in-store which are fully in operation. Customers are encouraged to try on items before they buy.
Will we restock an item?
This will depend on the specific item or size. The best way to be notified first on a restock is to select your required style/size/colour on the product page. Then enter your email address into our "notify me" pop up box- this will send you an automated email as soon as we have your desired item back in stock.
Can we order items/sizes that are currently out of stock?
This again will depend on the item and the availability from our suppliers. Please do not hesitate to contact us using the "contact us" tab via the website for stock enquiries.
We can issue gift e-vouchers remotely via email, these can be ordered online using link HERE or hard copy vouchers are available to purchase online or in-store using link HERE.
Gift vouchers have no expiry and can be redeemed in-store or online. If you have a hard copy voucher bought instore and would like us to generate a code in order for it to be used online, please email us on firstname.lastname@example.org our team will get back to you ASAP.
Unfortunately gift vouchers bought instore or online are NON REFUNDABLE/RETURNABLE in all circumstances.
Gifts? Gift receipts?
Gift receipts are available for every purchase. These made be dated for a future date so that recipient has full 28 days to return if necessary. They contain no amount (we keep a record of this in our duplicate book so that if/when a return is made we are able to match up # and share balance available for customer to spend.
Refunds are not available with gift purchases. However a credit note or exchange will be issued to the value of original purchase.