OUR RETURNS POLICY IS CHANGING AS OF 9TH JULY - 7TH AUG 2021
Our returns policy is changing temporarily as of 9th July 2021 to August 7th 2021. Orders placed during this period will be subject to the following returns procedure and policy.
We have now extended our returns period to 28 days for exchange or credit note only. Credit notes last forever and will be issued via email. Refunds will only be offered where an item is faulty and cannot be repaired or replaced.
Items must be returned within 28 days of purchase, tags still intact, unworn and in a saleable condition for us to accept your return. If items are found to not meet this criteria, a notice of rejection to return email will be sent out and the item will be posted back to customer.
Returns form must be filled out and enclosed in your parcel for us to process your return successfully.
Returns can be made via hand, to a member of a staffing team where a receipt of return will be issued, or via post at the below address. We advise you use a fast, tracked and signed for service- we cannot take responsibility for lost or damaged parcels.
Postal returns to:
9A High Street
Refunds (if applicable) To be eligible for a refund, your item must be faulty and a repair or replacement unavailable. It must also be in the original packaging with tags intact. We do not accept faulty items on the basis of wear and tear
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.
To return your product, you should mail your product to: Handbags & Gladrags, 9A High Street, Sandbach, Cheshire, CW111AH, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.